Complaints Procedure
If you think that the service we provide can be improved, please tell us. Our aim is to make the greatest possible contribution to healthcare, by meeting your needs. If you are unhappy with any aspect of our service please speak to our Pharmacist or alternatively call our Pharmacy on 01245 – 258583.
If you feel you cannot discuss your complaint with us you may contact the Independent Complaints Advocacy Service or your local PALS office. Details for them can be found below.
If you are not happy with the outcome of your complaint you may contact the Parliamentary and Health Service Ombudsman on 0345 015 40 33.
The Address of your local Patient Advice & Liaison Service (PALS) is:
PALS
Swift House
Hedgerows Business Park
Colchester Road
Chelmsford
CM2 5PF
Tel 01245 – 459459
An Independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS. Their address is:
Essex ICAS
POhWER, Ground Floor
7 Lords Court
Cricketers Way
Basildon
SS13 1SS
Tel 0845 – 456 – 1083
We Provide NHS services on behalf of:
Mid Essex PCT
Swift House
Hedgerows Business Park
Colchester Road
Chelmsford
CM2 5PF
Tel 01245 – 398770
Galleywood Pharmacy
39 Watchouse Road
Galleywood
Chelmsford
CM2 8PU
Tel: 01245 – 258583
Fax: 01245 – 269193